Support
Last updated: October 31, 2026
We're here to help. Find quick answers below, review our policies, or contact the HaulHitch team. For urgent issues with an active job, include the job ID so we can locate it quickly.
How do I post a move?
Tap Post a Job, enter your pickup and drop-off cities, date, and load size, and submit. Drivers matching your route will be notified.
How do I accept a job as a driver?
Open Find Jobs, choose a job that fits your route and trailer setup, and tap Accept. The job moves to your calendar once claimed.
How do payments work?
Movers pay through the app at checkout. The platform fee is deducted and the driver payout is released after delivery is confirmed.
How are drivers screened?
Drivers submit license, trailer inspection, and a live selfie match. Admins review and approve before a driver can accept jobs.
Can I cancel a job?
Yes. Cancellations before pickup are allowed; see the Terms of Service for any applicable fee windows.
User guides
Step-by-step instructions covering every screen in the app, one guide per account type. Available in English, French (français) and Haitian Creole (kreyòl ayisyen). Read one here or download a copy to keep.
For Movers
Mover guide
Post a move, watch it get claimed, pay after delivery, and rate your driver.
For Drivers
Driver guide
Get approved, find moves on your route, run them, and get paid.
Contact us
For account, payment, or job disputes, email our support team and we will respond as quickly as possible.
support@haulhitch.com
